Auto Shop Lead Bot
24/7 AI chatbot that handles appointment scheduling, service inquiries, and lead qualification for a busy OKC auto repair shop.
Project Type
AI Integration
Timeline
4 weeks
Industry
Automotive
Budget
$6,500
The Challenge
A high-volume auto repair shop in OKC was losing leads because their phone lines were constantly busy. Customers calling after hours got voicemail, and the front desk staff spent 60% of their time answering basic questions about services and pricing.
They needed an AI solution that could handle common inquiries, schedule appointments, and qualify leads 24/7—without adding more staff or missing potential customers.
The Solution
Intelligent Chatbot
AI-powered chatbot trained on shop services, pricing, and common customer questions with natural language understanding.
Automated Appointment Scheduling
Real-time calendar integration allowing customers to book appointments directly through the chat interface with automatic confirmations.
Lead Qualification System
Smart routing that identifies high-value leads and escalates to staff when needed, while handling routine inquiries automatically.
SMS & Email Follow-ups
Automated appointment reminders, service recommendations, and follow-up messages to reduce no-shows and increase repeat business.
Results
+58%
Increase in booked appointments
73%
Of inquiries handled without staff intervention
$28K
Additional monthly revenue from after-hours bookings
"This chatbot has been a game-changer. We're capturing leads 24/7 now, and my front desk team can actually focus on customers in the shop instead of answering the same questions all day. The ROI paid for itself in the first month. Highly recommend Stephen's work."
— Mike Thompson, Owner, Thompson Auto Repair